Refund policy
Effective September 25, 2026. These terms apply to orders placed on or after this date; orders placed before this date are handled under the policy in effect at the time of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your part must be unused, uninstalled, undamaged, complete, and in its original packaging with all included hardware, accessories, and instructions. You'll also need the receipt or proof of purchase. Parts that show signs of installation, use, or modification cannot be accepted for return. Items returned incomplete or improperly packaged may be denied a refund, or may be subject to an appropriate deduction reflecting reduced value, where permitted by law.
Please contact us at support@fourgauto.com before sending anything back. Returns sent without prior authorization and instructions from us may be refused or delayed.
Non-Returnable Items
The following items cannot be returned: electrical components that have been installed or wired; tuned, programmed, or custom-calibrated parts (such as ECUs, tunes, or performance chips); special-order or drop-ship items ordered specifically for your vehicle; and items sold with a core charge, once the core has been used or is missing.
If You Change Your Mind or Ordered the Wrong Part
For buyer's-remorse returns, a change of mind, or an order placed in error by the customer, you are responsible for return shipping costs. As a convenience, we may provide a prepaid return shipping label; if you use it, its actual cost will be deducted from your refund once we receive and inspect the item. Original outbound shipping charges are generally non-refundable on these returns.
Restocking Fee
Eligible customer-initiated returns (such as buyer's remorse, change of mind, or an order placed in error) may be subject to a restocking fee of up to 15%. Any applicable restocking fee will be disclosed to you before your return is processed. Returns due to a shipping error, damage, or a verified defect are not subject to a restocking fee.
Special-Order and Manufacturer-Direct Items
We generally stock what we sell. On the rare occasion a product is specially arranged with you as a special order or shipped directly from the manufacturer, that item may carry additional return restrictions or a separate restocking fee set by the manufacturer or supplier, which will be disclosed to you at the time of that order.
To start a return, contact us at support@fourgauto.com. Returns should be sent to:
Four G Auto Returns
382 NE 191st Street, Num 158212
Miami, FL 33179
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. Please include photos of the part and packaging so we can evaluate the issue and make it right. In these cases, you are not responsible for return shipping costs, and your original shipping charges are unaffected.
Manufacturer Warranty
Many of the parts we sell carry a manufacturer's warranty in addition to this return policy. If a warranty claim applies to your part, contact us and we will help facilitate the claim with the manufacturer. Warranty terms and coverage vary by manufacturer and product.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, less any applicable restocking fee and any deducted prepaid return label cost.